Shipping & Payment Policies

FFM LLC0429REQUIREMENTS FOR NON-SERIALIZED ITEMS:

FFM shipping policies apply to all customer orders regardless of whether we receive the order via phone, letter, fax or through our website.

All orders must be in before 12:00 pm (Noon) Eastern Standard Time to be able to go Next Day, Second Day, or 3-Day Select. An expedited order received after 12:00 pm (Noon) Eastern Standard Time will go out the next business day as long as the parts are available.

Items will be shipped UPS Ground or USPS Priority Mail if the customer does not specify otherwise. Saturday and Sunday deliveries are not available.

FFM shipping charges are to be determined (TBD) and consist of the UPS/USPS fee plus an additional $3 per package for our packaging and handling costs. UPS fees are based on the value, delivery location, the size/weight of the package (1 lb minimum) and the shipping method (applicable COD fees will apply as well).

If the customer orders some items that are available and some items that are on backorder, it is FFM’s general practice to ship items as they become available. Whenever FFM makes partial shipments, the customer will be billed shipping (as described above) for each shipment.

UPS will not deliver to a Post Office box. If it is necessary for us to send to a Post Office box, we will do so via USPS Priority (without tracking). Our shipping charge for shipments via USPS to a Post Office box will be determined and consist of USPS fees plus an additional $3 per package for our packaging and handling costs. The customer is responsible for letting FFM know if they want a package shipped via USPS.

In the event of shipping emergencies (e.g. a strike or other problem with UPS), FFM will utilize alternate shippers. Such an emergency may necessitate changes in our shipping policies and associated costs.

Customers are responsible for freight charges on all refused shipments and reshipped orders.

 REQUIREMENTS FOR SERIALIZED ITEMS:

Serialized items (complete firearms, lower receivers, etc) can only be sent to holders of a Federal Firearms License issued by the Bureau of Alcohol, Tobacco and Firearms. Such items require Adult Signature and UPS/USPS fees will apply.

Due to the complexity and recurring changes in the laws and regulations for shipping serialized items, please contact us for our current shipping policies and practices.

We do NOT ship internationally and all orders must have both billing and shipping addresses located within the 50 United States or District of Columbia.
While we proudly support the Members of the US Military and believe that it is a great privilege to service their needs, we must fully comply with all United States export control laws and regulations. If you would like to place a government order for any FFM product(s) to be exported to an APO/FPO please contact one of our Customer Service Representatives to discuss your options.

PLEASE NOTE:
Website orders are processed for fulfillment first thing in the morning each business day; therefore, orders received over the course of each day and night are not processed until the following morning. Orders for in-stock items will ship no sooner than the day after the order is placed. Please keep this in mind when selecting your preferred shipping method.

Any questions regarding shipping policies should be directed to FFM prior to order being placed.

All shipping policies are subject to change based on the best judgment of FFM.

PAYMENT INFORMATION

WHAT PAYMENT METHODS ARE ACCEPTED? 
FFM accepts payment by VISA, MasterCard, Discover, and American Express. We also accept USPS money orders.

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Fortress Firearms Manufacturing, LLC 
P.O. Box 888, Petersburg, WV 26847
681-892-0123

Gunsmithing:
Tom - 
tekivlehan@ffm-llc.com

Sales/administration:
sales@ffm-llc.com

Catalog requests, lead time estimates, warranty information, shipping polices, etc. - 
info@ffm-llc.com