Instructions for Returns/Repairs
RETURNS: All returned and/or refused products are subject to a 20% restocking fee. The restocking fee will not apply if the return is the result of an error by Fortress Firearms Manufacturing, LLC. Shipping fees are not refundable. All returns must be preapproved by FFM, must be issued a return authorization (RMA), and must be returned in new condition within 30 days of order fulfillment. Please contact FFM Sales/Customer Service at 304-257-1700 for any additional information and/or return authorization.
WARNING: Please Insure that the firearm is unloaded with chamber flag installed if possible or use a plastic wire tie. Do not ship live or spent ammunition in your firearm or in the same shipping container as the firearm. This is a violation of federal law. If you have been instructed to send in spent casings by a Fortress Firearms Manufacturing representative, please send them in a separate package with its own completed return form.
Record the serial number of your firearm before sending it in.
Contact FFM for an RMA (Return Merchandise Authorization) number. Download, print and fill out the Return Merchandise Authorization / Repair Form and pack the completed form with the product.
Remove all accessories and optics from firearm to prevent loss or damage. List any attached parts/accessories.
Pack your firearm in a hard case to prevent damage during transport; product not shipped in a hard case may be refused. If accepted, they will be returned to the sender in used shipping case and charged accordingly.
Fortress Firearms Manufacturing is not responsible for items damaged due to inadequate packaging.
For OUT-OF-WARRANTY repairs and returns, the customer is responsible for shipping charges when returning product to FFM.
Ship product to FFM by UPS, U.S.P.S or FED-EX. If FFM is reimbursing shipping costs-NO Next Day, Second Day, or 3-Day Select is reimbursed, GROUND SHIPPING ONLY.
For OUT-OF-WARRANTY repairs, customer also pays all PARTS and LABOR costs, including shipping charges and insurance. Payment information is required prior to the return.
Serialized components must be returned in accordance with all local, state, and federal laws.
Download, print, and complete the Return Merchandise Authorization / Repair Form and pack the completed form with the product that you are returning to FFM